Erin Corbett Works at a Software Company and Is in Charge

question 81

Multiple Choice

Erin Corbett works at a software company and is in charge of the help desk. A short while ago, she received a call from a discontented customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?

• A) The cause of her behavior is unclear.
• B) The feeling of being angry is prolonged.
• C) The anger has a contextual stimulus.
• D) The response is void of action.
• E) The response is cognitive in nature.

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Definitions:

Extended Observations

A methodical approach to data collection over a prolonged period to gain in-depth insight into behaviors, patterns, or events.

Multiple Intelligences

A theory proposed by Howard Gardner, suggesting that humans have several different ways of processing information and these ways are relatively independent of one another.

Visual Spatial Reasoning

The ability to mentally manipulate 2-dimensional and 3-dimensional figures and to understand spatial relationships in order to solve problems.

Wechsler Intelligence Scale

A standardized test designed to measure human intelligence in various dimensions.