Elvira Wants to Hire Three New Customer Service Representatives

question 38

Essay

Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful to Elvira for the job that she's hiring for. Include the reasons why she should not depend entirely on the EI measures for her selection.

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Definitions:

Helping Others

Engaging in actions or behaviors that provide support, assistance, or benefit to someone other than oneself.

Altruistic Behavior

Altruistic Behavior is when individuals act to promote someone else's welfare, even at a cost or risk to themselves.

Personal Gain

The pursuit or achievement of individual benefits or advantages, often at the expense of others or the common good.

Deindividuation

A psychological state in which people lose their sense of individual identity and, as a result, feel less inhibited and more likely to behave in ways inconsistent with their normal values.