John Kotter Built on Lewin's Three-Step Model to Create a More

question 69

Multiple Choice

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

• A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision.
• B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
• C) Create a new vision to direct the change and strategies for achieving the vision.
• D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.
• E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

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Definitions:

Dispositional Optimism

A psychological attribute that reflects the extent to which individuals hold generalized favorable expectancies for their future.

Unemployment Compensation

Financial payments made to individuals who have lost their jobs through no fault of their own, provided by the state or federal government.

Human Resources

Involves the strategic approach to managing and developing an organization's workforce to optimize productivity, culture, and employee satisfaction.

External Agency

An outside organization or company that provides services or support to another organization in a specific area, such as marketing, recruitment, or consulting.