John Kotter Built on Lewin's Three-Step Model to Create a More

question 69

Multiple Choice

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

• A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision.
• B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
• C) Create a new vision to direct the change and strategies for achieving the vision.
• D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.
• E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

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Definitions:

Audience Members

Individuals who watch, listen to, or partake in live events such as theater performances, concerts, and public speeches.

Top-Down Influence

A form of control or governance where decisions and policies are initiated by higher authorities or levels of an organization and passed down to the lower levels.

Web Herding

The phenomenon where individuals' decisions or behaviors are influenced en masse through the Internet, often through social media or online reviews.

Functionalist

A viewpoint in both sociology and anthropology that sees society as a system comprised of interconnected components, which function to fulfill the social and biological requirements of its members.