Appreciative Inquiry (AI) Is an Organizational Development Technique

question 90

Multiple Choice

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

• A) It tries to identify discrepancies among member perceptions and solve these differences.
• B) It uses high-interaction group activities to increase trust and openness among team members, improve coordinative efforts, and increase team performance.
• C) It involves an outside consultant who helps the manager to analyze processes within his or her unit and identify what to improve and how.
• D) It consists of four steps including discovery, dreaming, design, and destiny.
• E) It seeks to change groups' attitudes, stereotypes, and perceptions about each other.

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Definitions:

Marketing Tactics

Specific strategies used by companies to attract customers, promote products, and achieve marketing objectives.

Zone of Tolerance

is a concept in service marketing that refers to the range within which customers are willing to accept variations in service delivery and quality.

Customer Expectations

The set of assumptions or standards held by customers regarding the quality, service, performance, and value of a product or service that they plan to purchase.

Customer Satisfaction

The measure of how products or services supplied by a company meet or exceed customer expectation.