Andrea Swank Is Responding to a Complaint from a Customer

question 24

Multiple Choice

Andrea Swank is responding to a complaint from a customer who claimed he received poor service at her store.Which of the following statements represents the best close for her message?

• A) Again, let me apologize for not giving you the high-quality service you deserve.
• B) We look forward to showing you that your experience was a unique incident.
• C) Use the enclosed coupon on our next visit to Swanks, where customer satisfaction is our goal.
• D) We appreciate your business and hope you will visit us again soon.

Comprehend how title and risk of loss transfer in various sales contracts.

Recognize the role and liabilities of common carriers in shipping contracts.

Identify the characteristics and implications of goods-in-bailment contracts.

Understand the conditions and implications of simple delivery contracts.

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Definitions:

Competitive Advantage

The attributes that allow an organization to outperform its competitors, including cost structure, product offerings, market positioning, and customer service.

Skills and Technologies

The abilities and knowledge that individuals have, along with the tools and machines they use, to perform specific tasks or solve problems.

Competencies

A set of defined skills, knowledge, abilities, and attributes that are needed to perform a job effectively.

Strategic Focus

Emphasizes the long-term planning and prioritization of resources and activities towards achieving overarching goals and objectives in an organization.