At Ray's Café, the Owner Always Treats the Customer with Respect

question 113

Multiple Choice

At Ray's Café, the owner always treats the customer with respect, and if any customer complains about the quality of the coffee or cakes, the owner himself addresses the issue to the customer's satisfaction. This has ensured that Ray's Café has become a very popular coffee shop. This represents Ray's Café's _____.

• A) power culture
• B) task culture
• C) core culture
• D) peripheral culture
• E) ceremonial culture

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Definitions:

Orphaned Customers

Customers whose salesperson has left the company.

Product Delivery Phase

The stage in the product lifecycle where the product or service is delivered to the customer following purchase.

Relationship With Client

The ongoing interaction and bond between a business and its customers, characterized by trust, loyalty, and mutual benefit.

Prospecting Method

Techniques used to identify potential customers or clients for a business's products or services.