What Gives Customers the Feeling Their Concerns Are Being Addressed

question 4

Multiple Choice

What gives customers the feeling their concerns are being addressed and,at the same time,gives employees the feeling their expertise matters to management?

• A)management-employee synergy
• B)positive feedback
• C)managerial reciprocity
• D)empowerment

---

Definitions:

Socialization

The process by which individuals learn and adopt the values, norms, and behaviors required to function as members of a society.

Abilities

The range of competencies, skills, or talents that an individual possesses.

Religious Beliefs

The specific systems of faith, worship, and doctrine that individuals or groups hold concerning a deity or a higher power.

Parents

Caregivers of offspring in their own species. In humans, they are the individuals responsible for the nurturing and development of their children, including biological or adoptive mothers and fathers.