Which of the Following Measures Would Be the Best Indicator

question 126

Multiple Choice

Which of the following measures would be the best indicator of whether your organization's personnel have a customer orientation?

• A)Ask each employee's boss if that person is customer oriented.
• B)Assess each employee's impact on the profitability of the firm.
• C)Survey customers on how oriented the organization's employees are to customer needs and desires.
• D)Assess how well each employee has contributed to the marketing success of the firm by examining every financial statement created by the organization.

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Definitions:

Standard Deviation

A statistical measure that quantifies the dispersion of a dataset relative to its mean, used to gauge volatility in financial markets.

Market Performance

An evaluation of how well a particular market is doing, often measured by standard indices.

Small-Company Stocks

Shares of stock issued by companies with a small market capitalization. These stocks are often considered to offer higher growth potential but come with higher risk compared to large-company stocks.

Normal Distribution

A statistical distribution where data points form a symmetric, bell-shaped curve around the mean, indicating that values near the mean are more frequent in occurrence than those far from the mean.