Taxi Companies in Many Large Metropolitan Areas Are Requiring Newly

question 95

Multiple Choice

Taxi companies in many large metropolitan areas are requiring newly licensed taxi drivers to undergo a two-day training seminar during which they learn basic etiquette in addition to a familiarity with common landmarks and street names.What is the purpose of this training?

• A)to improve customer service
• B)to give higher education benefits to employees
• C)to promote the company image by increasing public awareness
• D)to improve employee satisfaction

---

Definitions:

Multifidus

A series of small muscles that run along the vertebral column, providing stability and supporting spinal movements.

Serratus Anterior

A muscle that originates on the surface of the upper eight or nine ribs and inserts along the entire anterior length of the medial border of the scapula, playing a key role in the movement of the shoulder blade.

Levator Scapulae

A muscle located in the back and neck that functions to elevate the scapula (shoulder blade).

Scapula

Bone forming the shoulder blade.