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Some Market-Oriented Firms Give Employees Expanded Authority to Solve Customer

question 60

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Some market-oriented firms give employees expanded authority to solve customer problems on the spot.What is this known as?


Definitions:

Mutation

A new gene or combination of genes.

Psychological Processes

Encompass the functions of the mind, including cognition, emotion, perception, and behavioral patterns, integral to understanding human behavior.

Nature

The inherent qualities or properties of something; often refers to the physical world and its phenomena not made by human beings.

Culture

An information-based system that includes shared ideas and common ways of doing things.

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