Chrysler Set Up a Team of Special Customer-Service Representatives Who

question 41

Multiple Choice

Chrysler set up a team of special customer-service representatives who assist minivan buyers and who are authorized to solve problems immediately.What were these employees given?

• A)authority training
• B)delegation
• C)cross-utilization
• D)empowerment

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Definitions:

Marginal Revenue (MR)

The incremental earnings obtained from the sale of an additional good or service unit.

Marginal Cost (MC)

The increase or decrease in the total cost that arises when the quantity produced changes by one unit.

Production Level

The quantity of goods or services produced by a business, factory, or industry over a specific period.

Marginal Revenue

The extra revenue obtained through the sale of an additional unit of a product or service.