Canada Post Argues That Its Express Service Is Comparable to What

question 41

Multiple Choice

Canada Post argues that its express service is comparable to what is offered by FedEx and that its prices are much lower. Yet FedEx dominates, with more than a 45-percent share of the express-delivery market. Why does FedEx have a higher market share?

• A)Canada Post is perceived as offering greater customer value.
• B)FedEx is perceived as offering greater customer value.
• C)FedEx and Canada Post offer the same customer value.
• D)Customer value is not an issue in deciding between FedEx and Canada Post.

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Definitions:

Schizophrenia

A mental disorder characterized by distortions in thinking, perception, emotions, language, sense of self, and behavior.

Psychiatrist

A medical practitioner specializing in the diagnosis, treatment, and prevention of mental, emotional, and behavioral disorders, distinct in their ability to prescribe medication.

Counselor

A professional who provides guidance, advice, or therapy to individuals or groups to promote mental health, emotional well-being, and personal growth.

Insight Therapies

A group of psychotherapies in which verbal interactions are intended to enhance clients’ self-knowledge and thus promote healthful changes in personality and behavior.