Taxi Companies in Many Large Metropolitan Areas Are Requiring Newly

question 95

Multiple Choice

Taxi companies in many large metropolitan areas are requiring newly licensed taxi drivers to undergo a two-day training seminar during which they learn basic etiquette in addition to a familiarity with common landmarks and street names.What is the purpose of this training?

• A)to improve customer service
• B)to give higher education benefits to employees
• C)to promote the company image by increasing public awareness
• D)to improve employee satisfaction

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Definitions:

Sociality Corollary

Suggests individuals' identities and perceptions are shaped through social interactions and relationships.

Construe Constructions

The process of interpreting or understanding meanings and intentions within verbal or non-verbal communication.

Instinctual Perceptions

The automatic, innate responses and feelings about people or situations, without conscious reasoning.

Hierarchy of Needs

A model proposed by Abraham Maslow arranging human needs in a pyramid, with basic needs at the bottom and self-actualization at the top.