What Should a Marketing Director Do as Part of Instituting

question 81

Multiple Choice

What should a marketing director do as part of instituting an empowerment program?

• A)Put employees through simulation situations in their training
• B)Create a customer-service department and place a key staff person in charge of the department.
• C)Train the company's staff to judge the quality of the products the firm produces.
• D)Allow non-management employees to resolve problems on their own without prior approval from their immediate supervisors.

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Definitions:

Vicarious Reinforcement Learning

A process by which individuals learn to replicate or avoid behaviors based on the observed consequences of those behaviors for someone else.

Insight Learning

A form of problem solving where the solution is suddenly realized after a period of reflection, rather than through trial and error.

Trial-And-Error Learning

A problem-solving method involving repeated, varied attempts until success, or a solution is achieved.

Insight Learning

A form of learning characterized by the sudden realization of the solution to a problem, often without reliance on trial-and-error.