As a Strategy to Optimize Profitability, Revenue, and Customer Satisfaction

question 85

Multiple Choice

As a strategy to optimize profitability, revenue, and customer satisfaction, what would the Toronto Blue Jays implement to focus on its fan base and provide them with additional benefits?

• A)organizational optimization
• B)consumer relationship marketing
• C)total quality management
• D)customer relationship management

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Definitions:

Genes

Units of heredity made up of DNA that influence characteristics and are passed from parents to offspring.

Blood Types

Classifications of human blood based on the presence or absence of antibodies and inherited antigenic substances on the surface of red blood cells.

Alleles

Alternative versions of a gene that produce distinguishable phenotypic effects, occupying the same position or locus on a chromosome.

Type A

Often refers to a personality type characterized by competitiveness, urgency, and heightened stress levels.