Customer Relationship Management

question 21

Multiple Choice

Customer relationship management

• A)is often described as a closed-loop system.
• B)involves only personnel in marketing and management departments.
• C)organizes the company around functional departments.
• D)is only a theory and has not been proven successful in any practical way.

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Definitions:

Major Threat

A significant danger or risk that has the potential to cause serious harm or disruption to an entity or project.

Matrix Structure

An organizational structure that combines elements of both functional and project-based structures, allowing for employees to report to more than one manager.

Unity Of Command

A principle in management and military contexts that states every individual should receive orders from only one superior to avoid confusion and conflict.

Technical Emphases

The focus on technological aspects or expertise within a project, activity, or organization.