Which Type of Interactions Occur When Customers Buy Products in a Store

question 19

Multiple Choice

Which type of interactions occur when customers buy products in a store?

• A)point of sale
• B)relationship based
• C)cost based
• D)retail-centric

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Definitions:

Chain of Command

The formal line of authority within an organization that dictates how instructions and decisions flow from top-level management to lower levels.

Communication

The exchange of information or ideas between individuals or groups.

Informal Communication

The exchange of information, ideas, or feelings in an unofficial, casual manner, not based on company or organizational structure.

Chain of Command

The formal line of authority and communication within an organization, determining how instructions and decisions flow.