Which of the Following Statements Best Describes Customer Data

question 73

Multiple Choice

Which of the following statements best describes customer data?

• A)Customer data should be accumulated over the customer's entire life span with the organization.
• B)Once customer data are gathered,the information is owned by the organization,which can use this information any way it seems fit.
• C)Customer data are unaffected by the internal process of empowerment.
• D)Customer data from point-of-sale touch points are not needed if information is centralized.

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Definitions:

Goal-Related Thinking

is the cognitive process involved in setting, pursuing, and achieving personal objectives.

Outcome Expectancies

Beliefs about the consequences of certain behaviors, which can influence an individual's motivation and actions.

Self-Fulfilling Prophecy

A belief that comes true because we are acting as if it is already true.

Goal-Directed Behavior

Goal-directed behavior is behavior that is initiated and guided by intentions and plans to achieve a specific objective.