Technology Plays a Major Role in Any CRM System

question 100

True/False

Technology plays a major role in any CRM system.

---

Definitions:

Homogeneous Products

Homogeneous products are products that are considered identical by consumers and are indistinguishable in terms of quality, appearance, and performance.

Marginal Utility

The additional satisfaction or utility a consumer receives from consuming one more unit of a good or service.

Movie Rental

A service that allows consumers to borrow movies for a limited period of time for a fee.

Marginal Utility

The additional satisfaction or usefulness obtained from receiving one more unit of a product or service.