Which of the Following Is NOT a Service Component Customers

question 69

Multiple Choice

Which of the following is NOT a service component customers use to evaluate service quality?

• A)validity
• B)empathy
• C)assurance
• D)reliability

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Definitions:

Heredity and Environment

The two principal factors influencing an individual's physical and psychological traits and behaviors, encompassing genetics (heredity) and external influences (environment).

Symbolic Systems

Complex sets of symbols and rules for combining them that are used for communication, thinking, and cultural representation.

Natural Selection

The evolutionary process by which organisms better adapted to their environment tend to survive and produce more offspring.

Behavioral Phenotypes

Observable characteristics or behaviors that result from the interaction of genotype and environment.