In an Industry Where Guests Are Tired of Cookie-Cutter Hotels,some

question 82

Multiple Choice

In an industry where guests are tired of cookie-cutter hotels,some consumers are looking for personalized service,which can be found in boutique hotels.Boutique hotels cater to their guests' sense of their personal image as being discriminating,more sophisticated,and more hip.Frequently,these guests don't want to be where the crowds are.This is a small but growing market niche.There are no generally recognized rules for boutique hotels,but they tend to be small and service-oriented,with high-style decor,and top-notch restaurants.Employees are called cast members.Amenities include cordless phones,CD players,Aveda brand bath and hair products,and down comforters and pillows.
-Refer to Boutique Hotels.Which type of processing occurs most often at a hotel that wants to provide personalized service?

• A) people processing
• B) possession processing
• C) information processing
• D) equipment processing

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Definitions:

Acceptance of Change

The willingness or ability of individuals or groups to adapt to or embrace alterations in their environment or circumstances.

Defence Mechanisms

Psychological attempts to reduce the anxiety associated with stress.

Unfreezing Stage

Unfreezing Stage is the initial phase in the change process where previous behaviors, attitudes, or norms are challenged to prepare for transition and acceptance of new ways.

Diagnosis Stage

A phase in problem-solving processes or medical contexts where an issue is identified and characterized to understand its nature before devising solutions.