While Talking to Mr

question 123

Multiple Choice

While talking to Mr.and Mrs.Knighton,the appliance salesperson described the refrigerator as "a real money saver" and "a true bargain," but he also kept looking down at his feet and shuffling around.His nonverbal cues can be best described as which of the following?

• A)They create subservient selling.
• B)They create differential disadvantages.
• C)They are part of how he communicated to the Knightons.
• D)They will not affect interpersonal communications.

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Definitions:

Deal

A contractual agreement between two or more parties for the purpose of buying, selling, or exchange of goods, services, or any transaction leading to mutual benefits.

Benefit

An advantage or profit gained from something, including direct financial gains or more intangible positive outcomes.

Intrusion

An act of entering into a place or situation where one is unwelcome or not authorized.

Externality

A consequence of an industrial or commercial activity that affects other parties without this being reflected in market prices.