Which of the Following Strategies Would a Company Most Likely

question 70

Multiple Choice

Which of the following strategies would a company most likely use to increase customer satisfaction?

• A) decreasing the variety of offered services
• B) divesting
• C) lowering prices
• D) "firing" unprofitable customers
• E) limiting customer experiences with a brand

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Definitions:

Industrial-Organizational Psychology

The branch of psychology that studies behavior in work settings and the application of psychological principles to change work behavior.

Personnel Psychology

A subfield of psychology that focuses on the study of human behavior in the workplace, including aspects such as hiring, training, and employee productivity.

Assessment Tools

Instruments or techniques used to evaluate and measure cognitive, emotional, behavioral, or physical functioning in individuals.

Personal Unfulfilling

A subjective feeling of lacking fulfillment or satisfaction in personal achievements or life situations.