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________ Is the Process by Which Firms Interact One-To-One with Masses

question 21

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________ is the process by which firms interact one-to-one with masses of customers to design products and services tailor-made to individual needs.


Definitions:

Profitability

A measure of the efficiency and financial success of a business, indicated by the net income over a specific period relative to its revenues.

Organizational Operating Surplus

The excess of revenues over operating expenses within an organization, indicating financial health and efficiency.

Accounting

the systematic process of recording, analyzing, and reporting financial transactions for a business or individual.

Financial Management

The efficient and effective management of money in such a manner as to accomplish the objectives of the organization.

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