If a Consumer Purchases a New Flat-Screen "Smart" Television, What

question 14

Multiple Choice

If a consumer purchases a new flat-screen "smart" television, what is the augmented product involved?

• A) connection to the world of entertainment
• B) state-of the art technology
• C) slick and attractive packaging
• D) brand name
• E) tech support and warranty

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Definitions:

Expected Problems

Foreseen challenges or issues that can arise in the course of executing a plan or project.

Crisis Management

The process of dealing with sudden and significant negative events or emergencies that impact an organization or community.

Unexpected High-impact Events

Rare, unpredictable occurrences that have significant and often adverse effects on businesses, economies, or societies.

Nonprogrammed Decision

Decisions made in response to situations that are unique, poorly defined, and largely unstructured, requiring specific solutions.