Right After Closing, Joshua, a Senior Sales Manager at Halcyon

question 71

Multiple Choice

Right after closing, Joshua, a senior sales manager at Halcyon Technologies, called up the customer to ensure that she was satisfied with Halcyon's products. By calling the customer, Joshua also wanted to ensure repeat business. In this instance, Joshua is in the ________ stage of the selling process.

• A) follow-up
• B) handling objections
• C) preapproach
• D) closing
• E) prospecting

Recognizing and classifying cognitive distortions and their role in psychological disorders.

Identifying historical explanations of abnormal behavior and modern classification systems.

Differentiating between types of psychological disorders based on symptoms, causes, and treatment approaches.

Understanding the role of neurotransmitters and biological factors in the development of psychiatric disorders.

---

Definitions:

Cytosines

One of the four main nucleobases found in DNA and RNA, which pairs with guanine during the nucleic acids' synthesis.

Genes

Genes are units of heredity made up of DNA. They carry the information responsible for the development of organisms.

Carriers

Individuals who have one copy of a gene for a recessive trait and can pass that gene to their offspring, even if they do not exhibit the trait themselves.

Recessive Genes

Genes that are not dominant and can be masked by the presence of dominant genes, requiring two copies, one from each parent, for the trait to be expressed.