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After Selecting a Sweater on the Land's End Web Site

question 79

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After selecting a sweater on the Land's End Web site, Kelly was asked to fill in details for the customer database. Kelly was given a form that required her to fill in her name, date of birth, and e-mail address. Kelly then checked a box that was next to the following statement: "Yes, I would like to receive weekly promotional information from Land's End online." Which of the following practices is evident from this scenario?


Definitions:

Spending Variance

The difference between the actual and budgeted spending. It is used in budgetary control to identify discrepancies and manage costs.

Travel Expenses

Costs associated with traveling for the purpose of conducting business-related activities.

Customers Served

The total number of customers who have been provided with a product or service.

Spending Variance

The variance between the anticipated budget for expenses and the actual expenditure incurred.

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