As a Result of Poor Delivery Performance by a Supplier

question 31

Multiple Choice

As a result of poor delivery performance by a supplier of high quality metal components, Jim Houser, purchasing agent at Milton Toy Company, plans to consider a possible change in suppliers. This provides an illustration of:

• A)the backlash effect.
• B)routinized problem solving.
• C)a modified rebuy.
• D)a straight rebuy.
• E)selective perception.

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Definitions:

Leopold II

The king of Belgium from 1865 to 1909, best known for his exploitation of the Congo Free State as a private venture.

Herero

An ethnic group in Namibia, notable for their resistance against German colonial rule and suffering a genocide early in the 20th century.

Southwest Africa

Now known as Namibia, formerly a German colony and later a mandate under South African administration until its independence in 1990.