Which of the Following Are Goals of Customer Relationship Management

question 7

Multiple Choice

Which of the following are goals of customer relationship management (CRM) ?

• A)A continuing dialogue with customers.
• B)Personalized treatment of the most valuable customers.
• C)Achieving customer retention.
• D)All of the above.
• E)(a)and (c)only.

---

Definitions:

Depreciation Expense

The systematic allocation of the cost of a tangible asset over its useful life, reflecting the asset's consumption, wear and tear, or obsolescence.

Salvage Value

An estimate of the residual value of an asset at the end of its useful life, after it has been fully depreciated.

Book Value

The net value of a company's assets found on its balance sheet, often calculated as total assets minus intangible assets and liabilities.

Straight-line Method

A method of calculating depreciation which spreads the cost of an asset evenly across its useful life.