Which of the Following Performance Attributes Has Research Recently Shown

question 43

Multiple Choice

Which of the following performance attributes has research recently shown influences customer satisfaction of business buyers?

• A)Responsiveness of the supplier in meeting the firm's needs.
• B)Product quality.
• C)Delivery reliability.
• D)All of the above.
• E)Only (a)and (b).

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Definitions:

Ego Identity

A sense of self that develops through social interaction and is a key component of personality according to Erikson.

Historical Forces

The wide range of social, economic, political, and environmental factors that shape the development and behavior of societies over time.

Self-actualization

A concept in psychology representing the process of realizing and fulfilling one's own potential and capabilities, often seen as the ultimate goal of personal development.

Environmental Factors

Components outside an organism that can influence its behavior, growth, development, and survival.