Which of the Following Is an Element of the Customer

question 11

Multiple Choice

Which of the following is an element of the customer interface?

• A)Relationship dynamics.
• B)Core processes.
• C)Pricing structure.
• D)All of the above.
• E)(a)and (c)only.

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Definitions:

Percentile Rank

A score indicating the percentage of scores in a distribution that a particular score is equal to or higher than.

Cumulative Distribution

A method of converting a frequency distribution of scores into increasing percentages as a function of the percentage of scores counted. A bar graph is often generated by placing the class interval scores along the x-axis and the cumulative percentages along the y-axis.

Frequency Polygon

A method of converting a frequency distribution of scores into a line graph. After combining scores by class interval, the class intervals are placed along the x-axis and the frequency of scores along the y-axis.

Positively Skewed Curve

A set of test scores in which the majority fall at the lower or negative end. It is said to be a positively skewed curve or distribution because a few “positive” or high-end scores have stretched or skewed the curve to the right.