Core Customer Outcome Measures Used to Monitor Performance Include Market

question 50

True/False

Core customer outcome measures used to monitor performance include market share, customer retention, and customer profitability.

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Definitions:

Duration Per Occurrence

A type of duration recording that involves recording the length of time per episode that a student engages in a target behavior.

Average Duration

A type of duration recording that produces only one number to graph. In this approach, the durations of each episode of a target behavior are added together and divided into the total number of times the behavior occurred.

Dead Man's Test

A principle in behavior analysis suggesting that if a dead man can do it, it’s not behavior; emphasizing the importance of observable and measurable actions.

Stranger Test

A measure of generalization of learned behaviors to see if the behaviors occur in the presence of someone unfamiliar.