In Stage Three of the Quality Movement Attention Shifts

question 60

Multiple Choice

In stage three of the quality movement attention shifts:

• A)from zero defects in products to zero defections in customers.
• B)to customer loyalty.
• C)to the conformance to standards or success in meeting specifications.
• D)(a)and (b)only.
• E)(a)and (c)only.

Interpret the relationship between capacity utilization and process efficiency.

Analyze capacity planning decisions and their dependence on demand forecasts and technological concerns.

Understand the financial evaluation tools like Net Present Value for investment decisions.

Comprehend various approaches to demand management in service sectors.

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Definitions:

Self-Concept

A collection of beliefs about one’s own basic nature, unique qualities, and typical behavior.

Holland Model

A theory of career and vocational choice based upon personality types, suggesting that people flourish in their work environment when there is a good fit between their personality type and their occupational environment.

Emotional Intelligence Test

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James-Lange Model

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