Instances Where the Customer Has Direct Contact with Either the Product

question 53

Short Answer

Instances where the customer has direct contact with either the product or service itself or with representatives of it by a third party, such as a channel partner are known as____________________.

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Definitions:

Retailer and Distributor

Involved in the distribution process, with retailers selling goods directly to consumers and distributors serving as intermediaries who move products from manufacturers to retailers or other businesses.

Customer Order Entry

A system or process that captures and records customer requests for goods or services.

Order Accuracy

The degree to which completed orders correctly match the initial specifications or requests in terms of quantity, type, and quality.

Customer Order Fulfillment

The process of receiving, processing, and delivering orders to customers, ensuring their requirements are met timely and accurately.