SCENARIO 1-2 Sheena Black, Manager of Operations at New Age

question 38

Multiple Choice

SCENARIO 1-2 Sheena Black, manager of operations at New Age Manufacturing and Services Inc., is facing the challenge of keeping the company's manufacturing operations profitable while keeping costs down and employees satisfied with their jobs.Over the years, Sheena has developed a leadership style that she calls a "walk-about" manager-she spends time on the plant floor observing and assisting employees and other managers as necessary.She has also adopted a series of contingency plans to guide problem solving in unusual situations.
Sheena Black knows that her organization's success is dependent upon understanding the various disciplines which have contributed to the field of organizational behaviour.She knows that the next several years will require some major changes not only in the technology used by the company, but in the establishment of programs and initiatives to assist other managers and employees in overcoming workplace challenges.Sheena has identified the following priorities she will need to address:
-Empowering employees to enable them to assume greater responsibility and share decision making;
-Facilitating a2n improved climate of quality and excellence to challenge competitors in the marketplace;
-Developing a new style of leadership and management which will value diversity and respect individuals in a supportive type of environment; and
-Carefully examining the whole realm of working conditions and devising strategies to create better job satisfaction and keep employee loyalty.
Sheena is also aware that training must become a major focus so that employees can develop new skills and managers can learn new ways of dealing with the problems of combining technology and human effort.
William Smith, Sheena's boss, suggested that Sheena examine employee turnover and the effects and costs of turnover to the company.Upon careful examination of the financial records in her department, Sheena noted that the following was a major cost

• A)design and development of new evaluation forms.
• B)orientation programs for new employees.
• C)resistance to new employees by the HR department.
• D)recruitment, selection and training of new employees.
• E)resentment of new employees by existing employees.

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Definitions:

Panic Disorder

A mental health condition characterized by sudden and recurrent panic attacks, often with no obvious trigger.

Agoraphobia

An anxiety disorder characterized by an intense fear of being in places where escape might be difficult or that help wouldn't be available if things go wrong.

Trichotillomania

An impulse control disorder characterized by a recurrent, irresistible urge to pull out one's own hair.

GABA Deficiency

A shortage of gamma-aminobutyric acid, a neurotransmitter that inhibits or reduces activity within the nervous system, potentially leading to anxiety or mood disorders.