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What are the three levels of behaviour in organizations that OB is concerned with
Quality Cost Report
A document detailing the expenses incurred from preventing defects, appraising the quality of products, and any costs arising from products failing to meet quality standards.
Prevention Costs
Expenses incurred to avoid defects and improve quality in the production process, part of the broader category of quality costs.
Appraisal Costs
Costs associated with ensuring product or service quality, including costs for inspections, testing, and other quality assurance activities.
Throughput Time
The amount of time required for a product to pass through a manufacturing process from start to finish.
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