In Dealing with an Employee Who Is of a Different

question 27

Multiple Choice

In dealing with an employee who is of a different culture, a manager practicing cross-cultural communication skills might put herself in the place of the employee, a method termed

• A)sympathy.
• B)empathy.
• C)symbolic interaction.
• D)semantics.
• E)hypothesis testing.

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Definitions:

Julian Rotter

A psychologist from the United States who is recognized for creating the theory of social learning and the idea behind locus of control.

Skinner

B.F. Skinner, an American psychologist known for his work in behaviorism and the development of the operant conditioning theory.

Behavioral Theorist

A psychologist who specializes in the analysis and interpretation of human behavior through learning theories and behavioral conditioning.

Optimists

Individuals who tend to maintain a positive outlook toward future events, expecting favorable outcomes.