In Anticipation of Tax Season, Micah Is Working with the Organization's

question 28

Multiple Choice

In anticipation of tax season, Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If she finds they cannot provide this service, she will implement training to bring everyone up to speed.What Micah is conducting a _________.

• A)competency model
• B)remediation
• C)training
• D)needs assessment
• E)training audit

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Definitions:

Mental Health Status

An individual's overall psychological well-being and the presence or absence of mental disorders.

Justice

Treating all clients fairly and working with them in a manner that is appropriate based on their presenting situation and condition.

Equal Treatment

The principle of giving the same rights, opportunities, and considerations to all individuals, often within a legal, educational, or social context.

Counselor's Need

Refers to the requirements or necessities that counselors have in order to effectively support and guide their clients, such as empathy, knowledge, and skills.