Danika Taught Ella Some New Customer Service Strategies and Encouraged

question 179

Multiple Choice

Danika taught Ella some new customer service strategies and encouraged her to try them for a while to see which strategies worked best for her and her customers. Danika is using the _________ style.

• A)autocratic
• B)consultative
• C)participative
• D)empowering

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Definitions:

Conditional Punishment

Rendering a consequence that reduces the likelihood of a behavior occurring in the future by associating it with an aversive outcome.

Primary Reinforcement

A naturally reinforcing stimulus, such as food or water, which fulfills a biological need.

Secondary Reinforcement

A process in behaviorism where a stimulus reinforces a behavior after it has been associated with a primary reinforcer, often taking the form of social approval, tokens, or money.

Shaping

A method used in behavioral psychology to teach new behaviors by reinforcing successive approximations toward a desired behavior.