Mary Is a New Supervisor Working with a Pre-Existing Staff

question 12

Multiple Choice

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy,and allows the staff more time to spend servicing customers.How is Mary overcoming resistance with her staff?

• A)by creating a win-win situation
• B)by creating urgency
• C)by clearly state why the change is needed and how it will affect employees
• D)by developing a positive trust climate for change

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Definitions:

Conversion Costs

The combined cost of direct labor and manufacturing overhead, representing the expenses necessary to convert raw materials into finished goods.

First-In, First-Out

An inventory valuation method where the costs of the earliest goods purchased or produced are the first to be recognized in determining cost of goods sold.

Units Transferred Out

Describes the quantity of goods that have completed the production process and are moved out of the work-in-process inventory into finished goods or to another process.

Units Started

The number of units of a product that have begun the production process within a specific period.