Mary Is a New Supervisor Working with a Preexisting Staff

question 9

Multiple Choice

Mary is a new supervisor working with a preexisting staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy and allow the staff more time to spend serving customers.How is Mary overcoming resistance with her staff?

• A)By creating a win-win situation
• B)By creating urgency
• C)By clearly state why the change is needed and how it will affect employees
• D)By developing a positive trust climate for change

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Definitions:

Overconfidence Effect

A cognitive bias where an individual's subjective confidence in their judgments is reliably higher than their objective accuracy, often leading to misjudgments and errors in decision-making.

Cognitive Biases

Systematic patterns of deviation from norm or rationality in judgment, causing illogical conclusions or decision making.

Heuristics

Simple, efficient rules or methods used to form judgments and make decisions, based on limited and often personal data, rather than exhaustive analysis.