Eric Is a Manager at a Local Café

question 80

Multiple Choice

Eric is a manager at a local café.Eric frequently receives complaints about his staff and the overall customer satisfaction is low.Eric recognizes the need for change, but fears that his staff will be hesitant to embrace a change in the culture they have created.At what stage in Lewin's change model is Eric's cafe in?

• A)Freezing
• B)Unfreezing
• C)Refreezing
• D)Moving

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Definitions:

Profit

The financial gain achieved when revenues generated from business activities exceed the expenses, costs, and taxes associated with sustaining the business.

Work in Process

Goods that are in the production process but are not yet completed, reflecting a stage between raw materials and finished goods.

Materials

The raw inputs or components used in the manufacturing process to produce goods or products.

Cost of Goods Sold

The expenses directly related to creating a company's sold goods, covering both material costs and wages.