Admitting a Mistake and Apologizing to a Customer May Cause

question 96

True/False

Admitting a mistake and apologizing to a customer may cause them to become more upset and increasingly defensive as you confirm that they have been wronged.

Assess the role of societal elements, such as class and opportunities, in influencing deviant behavior.

Distinguish between positivist and constructionist approaches to studying deviance.

Understand the concept of social control and its relation to deviant behavior.

Grasp the foundational theories of deviance including differential association, control theory, and strain theory.

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Definitions:

Stare Decisis

A legal doctrine that obligates courts to follow historical cases when making a ruling on a similar case, ensuring legal consistency over time.

Peremptory Challenge

During jury selection, attorneys are given the privilege to dismiss a specified number of would-be jurors with no need to explain their reasoning.

Challenge for Cause

A procedure during jury selection allowing attorneys to exclude a potential juror if they can prove the juror's bias or inability to serve impartially.

Valid Challenge

A legitimate objection or dispute presented against an existing condition or decision, often within a legal context.