Customers Understand That Businesses Do Not Know Their Individuals Situations

question 35

True/False

Customers understand that businesses do not know their individuals situations and may not be able to respond accordingly.

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Definitions:

Self-esteem

The subjective assessment of one's own worth or value.

Narcissism

A personality trait characterized by excessive self-love or self-centeredness.

Implicit Attitudes

Refer to the subconscious beliefs or feelings we have about people or objects which influence our behavior and understanding without our conscious awareness.

Explicit Attitudes

Attitudes that a person is consciously aware of and can report or express directly.