If a Customer Is Verbally Abusive, Walk Away and Ignore

question 39

True/False

If a customer is verbally abusive, walk away and ignore him or her.

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Definitions:

Primary Circular Reaction

The term Piaget used to describe the infant’s tendency to repeat pleasurable bodily actions for their own sake.

Sucks His Fingers

A natural reflex for infants, often for comfort or self-soothing.

Classical Conditioning

A learning process that pairs a neutral stimulus with a response-producing stimulus, eventually causing the neutral stimulus to elicit the response on its own.

Environments

The surroundings or conditions in which a person, plant, or animal lives or operates, encompassing both natural and human-constructed elements.