Match Each Term with the Correct Statement Below

question 39

Multiple Choice

Match each term with the correct statement below.
-Guiding and teaching another so that he or she benefits from your experiences.

• A)mentoring
• B)transformational leader
• C)empower
• D)innovate
• E)persistence
• F)continuous improvement
• G)emotional intelligence
• H)autocratic leader
• I)situation leader
• J)incremental change
• K)sensitivity
• L)self-confidence
• M)charismatic leader
• N)integrity
• O)ambition

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Definitions:

Frederick Reichheld

A business strategist best known for his work on customer loyalty and the development of the Net Promoter Score (NPS).

Loyal Customers

Consumers who repeatedly buy products or services from the same brand instead of turning to competitors.

Touch Point Data

Information collected from various customer interactions with a brand, product, or service, used for insightful analysis.

Correlate

To correlate is to establish a relationship or connection between two or more variables, indicating that when one variable changes, there is a predictable change in the other.