Which of the Following Is Not a Major Element of a Service

question 45

Multiple Choice

Which of the following is not a major element of a service guarantee?

• A)Must be unconditional
• B)Must be easy to communicate and for the customer to understand
• C)Must include preventive measures for "fail safing"
• D)Must be meaningful to the customer
• E)All of the above are major elements

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Definitions:

Organizational Behavior Modification

The use of behavioral techniques to reinforce positive work behavior and discourage unhelpful work behavior.

Law of Effect

A principle in psychology stating that behaviors followed by favorable consequences become more likely, while behaviors followed by unfavorable consequences become less likely.

Behavioral Perspective

A view in psychology focusing on observable behaviors and the ways in which they are learned through interactions with the environment.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, thereby influencing the likelihood of that behavior occurring again.