Which of the Following Statements Is True of the Internal-Business-Process

question 60

Multiple Choice

Which of the following statements is true of the internal-business-process perspective of a balanced scorecard?

• A) Internal-business-process perspective is composed of three subprocesses: innovation process; learning-and-growth process; and post sales-service process.
• B) Internal-business-process perspective evaluates the profitability of the strategy and the creation of shareholder value.
• C) Internal-business-process improvement targets are often determined after benchmarking against an organization's main competitors standards.
• D) Internal-business-process perspective is composed of three subprocesses: operations process; learning-and-growth process; and post sales-service process.

---

Definitions:

Discount Factor

A multiplier used to discount future cash flows to their present value.

Straight-Line Depreciation

A method of allocating the cost of a tangible asset over its useful life in equal annual amounts, resulting in a consistent expense charge.

Discount Factor

A discount factor is a financial metric used to calculate the present value of future cash flows by taking into account the time value of money.

Capital Budgeting

The method of assessing and choosing long-term investment opportunities that align with the objective of maximizing shareholder wealth.