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A training program is expected to cost $1,000 and the "gross benefit" of the program is $2,000. Given that the return on investment in this scenario is positive, management should NOT invest in this program.
Abstraction
The process of removing physical, specific details to focus on ideas or concepts at a more general, simplified level.
Real Thing
An authentic object or concept, as opposed to an imitation or reproduction.
Likert Scale
An interval scale on which respondents record their reactions to statements by checking their level of agreement between, for example, “strongly agree” and “strongly disagree.”
Ordinal
Scales with some measure of progression such as “Freshman, Sophomore, Junior, Senior.”
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