Examlex
Past experience is considered an external source of information. The greater the relevant past experience, the less internal information the consumer is likely to need to reach a decision.
Reader's Attention
The focus or interest of a reader that is captured by compelling content, design, or subject matter.
Deliver Bad News
The process of communicating unfavorable information in a sensitive and thoughtful manner.
Indirect Approach
A communication strategy that involves presenting the main message after providing the background information, rationale, or reasoning.
Emotional Investment
The extent of emotional energy, interest, or commitment one puts into a task, relationship, or issue.
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